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Sourcing Solution 1

HR Services

Oracle has focused its shared services at the regional level to attain high effectiveness at low cost, reasoning that “someone answering a phone in Iowa is not going to know much of what affects a caller in Europe or Asia.” IBM is also retreating from global policies to focus more attention on regional centers. It believes direct movement to worldwide processes might be too great a leap, if even desirable. Regionwide policies carry potential because of cultural similarities within a group of countries. The result of a HR Shared Services Center, is often an order of magnitude change in performance: better service at lower cost, as well as clearer policies and controls that focus on adding value within the remaining corporate functions. 

HR Services Platform

"floating above a flat earth"

Brian Friedman

Sourcing Solution 2

Business Process Services

Business Process Services is the management of the operations of a business function, process, service and/or technology by a service provider on another company's behalf. By contracting with an outside vendor to effectively deliver these services, the HR function can reallocate resources to more value-added activities.

What our customers are saying

"Alsea, of Mexico, is the largest restaurant operator in Latin America, running quick-serve and casual-dining franchises such as Starbucks, Burger King, Domino’s Pizza, and The Cheesecake Factory. It has created economies of scale across these brands by building several distribution centers and relying heavily on shared services. Alsea also has a presence in Spain. Revenues have been growing by more than 25% annually in recent years.

BCG

Sourcing Solution 3

Finance and Accounting Services

Finance Business Partners are dedicated to providing strategic and consultative services to executives and line managers on the unique people-related issues impacting their business unit. Business Partners “broker” technical talent from the COEs to deliver solutions.

Delivery Mechanisms

"Finance and Accounting delivery mechanisms - including the use and effectiveness of outsourcing, shared services, Web-based services, chatbots, AI, off-shoring, near shoring and on-shoring"

Günter K. Stahl, Ingmar Björkman - MIT SMR

Sourcing Solution 4

Payroll Perquisites Services

Self-service (e.g., HR portal, IVR) enables employee and manager participation in the delivery of HR services.The Service Center responds to employee inquiries and processes HR, Benefits, and Payroll transactions. HR Service Centers enable organizations to standardize administrative activities and transactional processes. This SSC will be an efficient provider of support services to its customers, enabling integration to offer a seamless and strategically coordinated service. The organization will focus on providing quality services at a competitive rate, delivering a solution with a culture of continuous improvement to identify and drive realization of benefit underpinned by investment in staff as its most valuable asset and by working collaboratively with the operating companies.

Transaction Sourcing

"The core infrastructure, on the other hand, is designed for the stability and resiliency required to manage transaction and support systems. The priority here is high-quality data management and built-in security to keep core business services reliable."

Tangly Catlin, Jay Scanlan - McKinsey

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